Which Areas Do You Cover? We’re based on the boarder of Bury/Bolton, Greater Manchester. This means we operate throughout the North West. Any locations within 25 miles of our base (BL2 6QE) is completely FREE delivery for all bookings over the value of £300!*We do operate out of this area please contact us for further details on delivery costs or if you are unsure.*Orders under £300 value may incur small fees based on additional time and a mileage charge of £1 per mile will apply for all bookings outside our free delivery area. How Do I Book? Call, email or fill in our contact form!Even if you’ve not set the date of the event or chosen a venue we can still offer a quote for when you have. The advantages of choosing Exceed is that we are a large company with a fleet of vehicles and staff. We’re capable of running multiple events on the same day, give yourself peace of mind and choose a reputable company who are both reliable and passionate about delivering the best service! To confirm the booking we take an initial 20% order value deposit, which secures your date! The remaining balance is then required 30 days prior to your event date. If you’d prefer to spread the payments out over several months then please speak to us as this can be easily arranged. Alternatively you can pay the full balance over the phone or via our website quick and easily!Payment MethodsWe accept all major credit/debit cards, PayPal payments and direct bank transfers. What Happens Once I’ve Booked? You will receive a confirmation email instantly from us! This will contain a list of the products/services you have chosen along with the amount you have paid and any important notes. We will then send you a separate email with your online account logins, this will give you access to the Client Area located on our Homepage. This area is where you can add all the information for your event, including any music requests, timings and contacts. You can even make online payments inside your account by card or PayPal which automatically allocates to your booking!Our helpful and friendly team will then be on hand either by phone or email to answer any questions you may have leading up to the big day!We’ll always be in touch one month before the event to discuss confirmed timings, clear any outstanding balance and finalise any requests. Can I Amend My Booking? Simply send us a message via our Contact Us page or social channels and we’ll do our best to accommodate your request. Please bare in mind that due to the demand of some of our products and services we do get booked up in advance. Do You Offer Appointments? Yes of course! Our experienced team of professionals understand planning an event can be stressful and you may want to discuss this in person so you’re confident your event runs exactly how you planned. Feel free to get in touch to arrange a consultation. We offer meetings at our office in Bury/Bolton, at your chosen venue or even your home address. We appreciate people are busy so we’re happy to meet around a time that suits you. If you’d prefer to have a chat prior to booking our phone lines are open 9am-8pm (weekdays) and 10am-5pm (weekends). Where Can I see Your Previous Events? Take a look in our High Profile Events page for examples of our work, also all the images you see on our product pages are from our actual events! We currently fulfil over 500+ events a year across corporate, weddings, private parties, bars, clubs and more…If you’d like to see our most recent events and keep up with what we do, you can follow us on our Instagram and Facebook: @exceedevents www.faceboook.com/exceedeventswww.instagram.com/exceedevents_To see customer feedback from our previous events please see our Facebook recommendations here. Set Packages, Discounts & Special Offers? Here at Exceed we understand how costs can mount up rather quickly especially when you use multiple suppliers for your event. This is why our product range covers all the main elements of a wedding/corporate event/private party etc. The more products you book the more we can look after you on price.We’re Different!We don’t hide our prices, you will see on our website the price is the same for every event – we don’t add a premium on depending on the event type.We always have special offers running at exhibitions and wedding showcases, contact us to find out where we are next! When Do You Setup & Collect? This is where we will work closely with you and your chosen venue! Every event can be different so don’t worry our team are here to ensure everything goes like clockwork.We’ll liaise with both you and the venue so we setup at a time that suits everyone. If you want different elements setting up at different times, then we can either simply have someone on site throughout (may occur additional charge) or certain products can be stored within the venue for the staff to move at the time of your choosing. The Venue Have Requested PLI & PAT Test Certificate Don’t worry!All our items are carefully tested to ensure they work perfectly at each and every event. We are happy to present these certificates to any venue on request, contact us for this.PAT (Portable Appliance Test Certificate) & PLI (Public Liability Insurance) Yes We Are A VAT Registered Company All our advertised prices already include VAT. We are always totally upfront with our prices, there are no hidden costs when booking. At the checkout stage underneath the total it will show the amount of VAT already applied to your order.If you are a VAT registered business then we can provide VAT invoices/receipts on request, please contact us for this.