FAQ'S & HELP
FAQ'S & HELP
FREQUENTLY ASKED QUESTIONS & GUIDANCE
Please see below for any frequently asked questions, guidance and videos to assist you with your Exceed booking. If you still have any queries or your answer isn’t listed below, please don’t hesitate to contact our team and we’ll be more than happy to assist you.
What services does Exceed offer?
Exceed specialise in supplying musical entertainment, AV production equipment and photo/video technology for private events. We have become a trusted name in the UK, and a Northwest leading business, offering a huge range of services tailored to conferences, corporate awards, weddings, brand activations, bars, restaurants and more.
We take pride in offering end-to-end event solutions, whether it’s an intimate gathering or a large-scale corporate event. Our services span every aspect of event production, from video screens, staging and audio to live performances from bands, DJs and immersive experiences. We are a trust partner of many premium venues and brands.
Which areas do you cover?
We are based on the border of Bury/Bolton, Greater Manchester, this means we operate throughout the North West. Any locations within 25 miles of our base (BL2 6QE) is completely FREE delivery for all bookings over the value of £300*. We do operate out of this area however please contact us for further details on travel costs .
*Bookings under £300 value may incur small fees based on additional time and a mileage charge of £1 per mile will apply for all bookings outside our free delivery area.
How do I book?
You can call our offices on 0800 644 6330 or fill in our contact form!
Even if you’ve not set the date of the event or chosen a venue we can still offer a quote for when you have. The advantages of choosing Exceed is that we are a large company with a fleet of vehicles and staff. We’re capable of running multiple events on the same day, give yourself peace of mind and choose a reputable company who are both reliable and passionate about delivering the best service.
To confirm the booking we take an initial 20% order value deposit, which secures your date. The remaining balance is then required 30 days prior to your event date. If you’d prefer to spread the payments out over several months then please speak to us as this can be easily arranged. Alternatively you can pay the full balance over the phone or via our website.
Payment Methods
We accept all major credit/debit cards and direct bank transfers. We do request final balances to be paid by bank transfer.
What happens once I've booked?
You will receive a confirmation email from us, this will contain a list of the products/services you have chosen along with the amount you have paid and any important booking notes.
Following this we will then send you a separate email with your online account logins, this will give you access to the Client Area located on the main menu on our website. This area is where you can add all the details for your event, including any music requests, timings and financial information. You can even make online payments inside your account by card which automatically allocates to your booking.
Our helpful and friendly team will then be on hand either by phone or email to answer any questions you may have leading up to the big day. We’ll always be in touch one month before the event to discuss confirmed timings, clear any outstanding balance and finalise any requests.
How do I use the music portal?
To log into the music portal you will need your online account login information, this will have been sent to you on your booking confirmation email and will give you access to the Client Area located on the main menu on our website.
This area is where you can add any music requests for your DJ to play at your event. You will notice there is also an option where your guests can also make requests. This is a separate login and limited area where they can add requests which you will also be able to see.
Please see below for an in-depth walkthrough of how the music portal works and how you can separate the music into ‘Must Plays’, ‘Play If Requested’, ‘Do Not Play’ and so on…
NEW PORTAL VIDEO TO GO HERE
Can I amend my booking?
Please contact us on 0800 644 6330 or send us a message via our Contact Us page and we’ll do our best to accommodate your request. Details are also noted in your Booking Contract Terms & Conditions.
Please bear in mind that due to the demand of some of our products and services we do get booked up in advance.
Do you offer appointments?
You can book an appointment via our Calendly link found on our website or Contact Us page.
Our experienced team of professionals understand planning an event can be stressful and you may want to discuss this in person so you’re confident your event runs exactly how you planned.
Feel free to get in touch to arrange a consultation. We offer in-person meetings at our offices in Bolton, video calls via Teams or phone calls. We appreciate people are busy so we’re happy to meet around a time that suits you, this is why we do offer appointments after 5pm on some weekdays. We don’t offer consultations on a weekend due to event commitments.
If you’d prefer to have a chat prior to booking our phone lines are open 9am-5pm (weekdays).
Can I see your previous events?
You can see lots of examples of our work right across our social media pages and via our venue partners. All the images you see on our website product pages are also from our actual events. Exceed currently fulfil over 1000+ events a year across corporate awards, weddings, private parties, bars, restaurants, festivals and more…
If you’d like to see our most recent events and keep up with what we do, you can follow us on our Instagram and Facebook: @exceedevents
Faceboook
Instagram
To see customer feedback from our previous events please see our 5-STAR Trustpilot.
Can I see any customer feedback from your events?
We are very proud of our business reputation and encourage all our clients to leave us feedback following their events. We strive to be best company we can be and deliver consistent outstanding service, this can be seen in our client feedback.
To see customer feedback from our previous events please see our 5-STAR Trustpilot.
When do you setup and collect?
This is where we will work closely with you and your chosen venue! Every event can be different so don’t worry our team are here to ensure everything goes like clockwork.
We’ll liaise with both you and the venue so we setup at a time that suits everyone. If you want different elements setting up at different times, then we can either simply have someone on site throughout (may occur additional charge) or certain products can be stored within the venue for the staff to move at the time of your choosing.
We’ll typically take all items away at the end of the event unless this has been agreed with the venue.
The venue have requested PLI and PAT test certificate?
No problem, please contact our team and we’d be happy to send you or the venue a copy of our PAT (Portable Appliance Test Certificate) & PLI (Public Liability Insurance).
All our items are carefully tested to ensure they work perfectly at each and every event. We are happy to present these certificates to any venue on request, contact us for this.
Yes we are a VAT registered company
All our advertised prices already include VAT (Value Added Tax). We are always upfront and transparent with our prices, there are no hidden costs when booking. If you choose to book via our website at the checkout stage underneath the total it will show the amount of VAT already applied to your order.
Any invoices will also show you full tax breakdowns. If you are a VAT registered business then we can provide VAT invoices, please contact us for this.
FREQUENTLY ASKED QUESTIONS & GUIDANCE
Please see below for any frequently asked questions, guidance and videos to assist you with your Exceed booking. If you still have any queries or your answer isn’t listed below, please don’t hesitate to contact our team and we’ll be more than happy to assist you.
What services does Exceed offer?
Exceed specialise in supplying musical entertainment, AV production equipment and photo/video technology for private events. We have become a trusted name in the UK, and a Northwest leading business, offering a huge range of services tailored to conferences, corporate awards, weddings, brand activations, bars, restaurants and more.
We take pride in offering end-to-end event solutions, whether it’s an intimate gathering or a large-scale corporate event. Our services span every aspect of event production, from video screens, staging and audio to live performances from bands, DJs and immersive experiences. We are a trust partner of many premium venues and brands.
Which areas do you cover?
We are based on the border of Bury/Bolton, Greater Manchester, this means we operate throughout the North West. Any locations within 25 miles of our base (BL2 6QE) is completely FREE delivery for all bookings over the value of £300*. We do operate out of this area however please contact us for further details on travel costs .
*Bookings under £300 value may incur small fees based on additional time and a mileage charge of £1 per mile will apply for all bookings outside our free delivery area.
How do I book?
You can call our offices on 0800 644 6330 or fill in our contact form!
Even if you’ve not set the date of the event or chosen a venue we can still offer a quote for when you have. The advantages of choosing Exceed is that we are a large company with a fleet of vehicles and staff. We’re capable of running multiple events on the same day, give yourself peace of mind and choose a reputable company who are both reliable and passionate about delivering the best service.
To confirm the booking we take an initial 20% order value deposit, which secures your date. The remaining balance is then required 30 days prior to your event date. If you’d prefer to spread the payments out over several months then please speak to us as this can be easily arranged. Alternatively you can pay the full balance over the phone or via our website.
Payment Methods
We accept all major credit/debit cards and direct bank transfers. We do request final balances to be paid by bank transfer.
What happens once I've booked?
You will receive a confirmation email from us, this will contain a list of the products/services you have chosen along with the amount you have paid and any important booking notes.
Following this we will then send you a separate email with your online account logins, this will give you access to the Client Area located on the main menu on our website. This area is where you can add all the details for your event, including any music requests, timings and financial information. You can even make online payments inside your account by card which automatically allocates to your booking.
Our helpful and friendly team will then be on hand either by phone or email to answer any questions you may have leading up to the big day. We’ll always be in touch one month before the event to discuss confirmed timings, clear any outstanding balance and finalise any requests.
How do I use the music portal?
To log into the music portal you will need your online account login information, this will have been sent to you on your booking confirmation email and will give you access to the Client Area located on the main menu on our website.
This area is where you can add any music requests for your DJ to play at your event. You will notice there is also an option where your guests can also make requests. This is a separate login and limited area where they can add requests which you will also be able to see.
Can I amend my booking?
Please contact us on 0800 644 6330 or send us a message via our Contact Us page and we’ll do our best to accommodate your request. Details are also noted in your Booking Contract Terms & Conditions.
Please bear in mind that due to the demand of some of our products and services we do get booked up in advance.
Do you offer appointments?
You can book an appointment via our Calendly link found on our website or Contact Us page.
Our experienced team of professionals understand planning an event can be stressful and you may want to discuss this in person so you’re confident your event runs exactly how you planned.
Feel free to get in touch to arrange a consultation. We offer in-person meetings at our offices in Bolton, video calls via Teams or phone calls. We appreciate people are busy so we’re happy to meet around a time that suits you, this is why we do offer appointments after 5pm on some weekdays. We don’t offer consultations on a weekend due to event commitments.
If you’d prefer to have a chat prior to booking our phone lines are open 9am-5pm (weekdays).
Can I see your previous events?
You can see lots of examples of our work right across our social media pages and via our venue partners. All the images you see on our website product pages are also from our actual events. Exceed currently fulfil over 1000+ events a year across corporate awards, weddings, private parties, bars, restaurants, festivals and more…
If you’d like to see our most recent events and keep up with what we do, you can follow us on our Instagram and Facebook: @exceedevents
Faceboook
Instagram
To see customer feedback from our previous events please see our 5-STAR Trustpilot.
Can I see any customer feedback from your events?
We are very proud of our business reputation and encourage all our clients to leave us feedback following their events. We strive to be best company we can be and deliver consistent outstanding service, this can be seen in our client feedback.
To see customer feedback from our previous events please see our 5-STAR Trustpilot.
When do you setup and collect?
This is where we will work closely with you and your chosen venue! Every event can be different so don’t worry our team are here to ensure everything goes like clockwork.
We’ll liaise with both you and the venue so we setup at a time that suits everyone. If you want different elements setting up at different times, then we can either simply have someone on site throughout (may occur additional charge) or certain products can be stored within the venue for the staff to move at the time of your choosing.
We’ll typically take all items away at the end of the event unless this has been agreed with the venue.
The venue have requested PLI and PAT test certificate?
No problem, please contact our team and we’d be happy to send you or the venue a copy of our PAT (Portable Appliance Test Certificate) & PLI (Public Liability Insurance).
All our items are carefully tested to ensure they work perfectly at each and every event. We are happy to present these certificates to any venue on request, contact us for this.
Yes we are a VAT registered company
All our advertised prices already include VAT (Value Added Tax). We are always upfront and transparent with our prices, there are no hidden costs when booking. If you choose to book via our website at the checkout stage underneath the total it will show the amount of VAT already applied to your order.
Any invoices will also show you full tax breakdowns. If you are a VAT registered business then we can provide VAT invoices, please contact us for this.